"Silence is Golden"
Larry Post, Facility Director for Cartus (formerly Cendant Mobility), had a problem. He needed to convert an office floor space containing six-foot high fabric-paneled workstations that provided a high degree of privacy to an open plan. This was for senior management and privacy was an issue. The open plan would provide office space for 500 people but the panels would be glass rather than fabric and only three feet high. Acoustics were a major issue because privacy was demanded for lengthy phone conversations.
"I called Charlie Roy, at CCR ASSOCIATES, who provided a sound masking system so good it made the distraction from employee conversations a non-issue," says Post enthusiastically. "CCR ASSOCIATES has been very responsive to all our needs, even coming in after the install to iron out any remaining quirks. They're always quick to come out and help."
Post explains that his building has two sections - the new addition with the open workspaces and the old section with high paneled workspaces. Initially everyone resisted placement in the new section. How successful is the sound masking?
"There are no complaints or concerns from people going from the old to the new [work environments] and I don't receive calls from any of our employees that they are concerned with excessive noise levels in their work areas," says Post, happily.
"I go by customer satisfaction and the results speak for themselves. We look at complaints. If there aren't any, it's a real plus!"