Customer Satisfaction:
Long-term relationships
Kimberly Hoover is a staff architect with Parson's I&T and IBM, who turned to CCR ASSOCIATES for help with acoustical design. IBM was planning to change over from a fixed wall environment to an open plan office landscape and had legitimate concerns about acoustical issues. An integrated strategy of masking, ceilings, and furniture systems were examined and the resulting acoustical interventions elicited the following response:
"I wanted to tell you how well the sound masking system your company designed and implemented is working. It's amazing how, with 150 people in this space, it never seems like there are more than about five people in the area. Even the people who recently moved into the space are rather impressed with the system, as one of their initial concerns was 'people noise'. I also like how simple the system is to adjust and maintain. Thanks so much for all your help."
Out of Sight but not Out of Mind
Invisibility is the key to the great relationship between Charlie Roy and Remesh K. Metha, IBM Senior Program Manager, IBM Real Estate Services, Chicago.
When they're working on a project, Metha says the CCR team is unobtrusive. "They work at night and stay out of everyone's way! Charlie Roy and his team from CCR ASSOCIATES are active, aggressive and responsive to our needs, I think they're very good."
Metha heard about CCR ASSOCIATES through another consultant and hired Charles to put in a sound masking system on several floors in a then incomplete project. He was receiving a lot of complaints about the noise distractions from workers who had been moved into that open workspace environment.
For Metha the bottom line is that there are no longer any complaints coming from workers in areas where the sound masking solutions are installed.